Way back in 1978 there was a Clint Eastwood movie called “Every Which Way But Loose”. That was a lifetime ago technologically, but the title is a great way to sum up the frequent and scattered use of the term AIOPS in the ITOM marketplace today. It seems we are in the upward trajectory in…
The beginning of the New Year means making resolutions — and being involved in the IT Operations Management game for most of my career — I can’t think of a better one than to make your Event Management more effective. Why? Read my previous post Toward the new Roaring ‘20’s of Monitoring IT. Monitoring data…
We are at a new tipping point in enterprise monitoring of IT infrastructure and applications. The past few years have seen the pace quicken as infrastructure becomes more virtualized, distributed, and modular. At the same time applications are being written to take advantage of these modern managed code bases and architectures that challenge the way…
I recently spoke at the 2017 Hewlett-Packard Enterprises Government Summit in Washington, DC. I was on a panel discussing IT Transformation. The moderator asked me to share my experiences and perspective as the former Director of IT Operations at IRS, as well as my new focus as VP of Customer Success at Intact Technology. The…
Today’s IT leaders are struggling to find ways to direct money and resources to the most value-driven IT efforts. That effort is complicated by IT budgets that are broken up into two primary categories: operational costs and capital costs – aka “Opex” and “Capex.” These categories may be useful for financial planning purposes, but they…
When companies outsource IT work, they almost always pay for it one of two ways. You either get billed hourly until the project is complete, or you pay a fixed price for the entire project. The best approach depends on the nature of the work – and on how your business works. If you pay…
Let’s talk about one of the biggest challenges that stands in the way of change in your organization. If you’ve ever worked on an IT project that has introduced some sort of change, you have probably dealt with a small but loud minority who stubbornly resist [almost] anything new, particularly if it means they have…
If you’ve ever bought anything requiring a significant investment, then you’ve likely experienced the pre-sale courtship followed by the post-sale cold shoulder. During the sales process, the sales team is responsive, helpful, and solicitous. You get the impression that you’re beginning a relationship, not just buying a product. Then the sale is completed, and suddenly…
Organizations with cultural dysfunction almost never live up to their potential. And one area where bad culture can upend even the most talented organizations is in launching new software solutions. In fact, in our experience business culture is the biggest barrier to widespread successful adoption of new technology within organizations. Organizational cultures can fail in…
