For nearly two decades, Department of Defense (DoD) personnel seeking access to information systems have grappled with a cumbersome account request process known as the “System Authorization and Access Request (SAAR),” more commonly referred to …
Featured Blog Posts
Intact Unveils a System Authorization Access Request (DD2875) Workflow Automation Solution for Department of Defense
Vinny Viola • September 20th, 2023Optimize Your Investment – Master the ITSM Approach Proven to Achieve Results
Jesse White • November 20th, 2020You invest in ITSM solutions to achieve business outcomes – perhaps it’s to lower operational costs, improve customer experience, or reduce compliance risk. After successfully implementing these solutions, many customers find that they often fail …
4 Ways You Can Actually Achieve Business Outcomes in Your Next Project
Jesse White • May 14th, 2020Organizations purchase software not to implement new software, but to achieve business outcomes, such as improving customer experience, increasing operational efficiency, remediating risk, and reducing operational costs. As project design begins, however, these business outcomes …
Intact Unveils a System Authorization Access Request (DD2875) Workflow Automation Solution for Department of Defense
Vinny Viola • September 20th, 2023For nearly two decades, Department of Defense (DoD) personnel seeking access to information systems have grappled with a cumbersome account request process known as the “System Authorization and Access Request (SAAR),” more commonly referred to …
Consulting and Cuisine: If Choosing an Consulting Firm Was Like Choosing a Restaurant
Jesse White • April 26th, 2021I am often disappointed with customers’ low expectations of IT consulting firms. Personally, I like to frequent businesses that care about their customers, care to do it right, and offer something that memorably improves my …
Optimize Your Investment – Master the ITSM Approach Proven to Achieve Results
Jesse White • November 20th, 2020You invest in ITSM solutions to achieve business outcomes – perhaps it’s to lower operational costs, improve customer experience, or reduce compliance risk. After successfully implementing these solutions, many customers find that they often fail …
Technology Doesn’t Produce Outcomes, People Do
Jesse White • May 14th, 2020“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw In thousands of conversations with IT organizations of different sizes, within various industries, and across sectors, we’ve …
Should You Pay for IT Services by the Hour, Project, or Outcome?
Jesse White • May 14th, 2020Organizations traditionally pay for outsourced IT work in one of two ways, by the hour for time and materials, or by way of a fixed price for the entire project. There are assumed advantages in …
4 Ways You Can Actually Achieve Business Outcomes in Your Next Project
Jesse White • May 14th, 2020Organizations purchase software not to implement new software, but to achieve business outcomes, such as improving customer experience, increasing operational efficiency, remediating risk, and reducing operational costs. As project design begins, however, these business outcomes …
How (and Why) to Shift your Investment From Pre- to Post-Implementation
Jesse White • May 14th, 2020An IT project typically follows the Pareto principle, with 80% of the excitement, momentum, and executive sponsorship devoted to the project itself, often resulting in a mere 20% of the output necessary to achieve the …
How to Leverage FOMO to Drive User Adoption
Jesse White • May 14th, 2020In many (if not all) of our blog posts, we stress the importance of user adoption in achieving your outcomes. Without it, you won’t; technology doesn’t produce outcomes, people do. In our experience, the most …
You Should Expect More from Your IT Operations Software
Jesse White • May 14th, 2020Your software implementation is done. You’ve invested a tremendous amount of time, effort, money and political capital (and grown a few more gray hairs) to get to this point. You now (hopefully) have the tools …
What IT Leaders Can Learn from Trader Joe’s
Jesse White • May 14th, 2020The science behind choice reveals that although people are drawn to having choice, having too much of it contributes to anxiety, dissatisfaction, and inaction. Approaching IT project design without considering this paradox will yield underwhelming …
The Buzz About AIOps
Brian Horning • August 29th, 2019Way back in 1978 there was a Clint Eastwood movie called “Every Which Way But Loose”. That was a lifetime ago technologically, but the title is a great way to sum up the frequent and …
3 Steps to Better Leverage Your IT Ops Budget
Rick Fratanduono • May 9th, 2017Back in 2017, I spoke at the Hewlett-Packard Enterprise (now Micro Focus) Government Summit in Washington, DC. I was on a panel discussing IT Transformation. The moderator asked me to share my experiences and perspective …