Featured Blog Posts

Transforming Employee Experience: The Fastest U.S. Federal Government HR Modernization

Jason Hampel • September 28th, 2023

In an era where the efficiency of operations and employee satisfaction are paramount, Intact is proud to announce its latest achievement – a groundbreaking implementation of ServiceNow HR Service Delivery (HRSD) and Workplace Service Delivery …

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Intact Unveils a System Authorization Access Request (DD2875) Workflow Automation Solution for Department of Defense

Vinny Viola • September 20th, 2023

For nearly two decades, Department of Defense (DoD) personnel seeking access to information systems have grappled with a cumbersome account request process known as the “System Authorization and Access Request (SAAR),” more commonly referred to …

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Optimize Your Investment – Master the ITSM Approach Proven to Achieve Results

Jesse White • November 20th, 2020

You invest in ITSM solutions to achieve business outcomes – perhaps it’s to lower operational costs, improve customer experience, or reduce compliance risk. After successfully implementing these solutions, many customers find that they often fail …

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Transforming Employee Experience: The Fastest U.S. Federal Government HR Modernization

Jason Hampel • September 28th, 2023

In an era where the efficiency of operations and employee satisfaction are paramount, Intact is proud to announce its latest achievement – a groundbreaking implementation of ServiceNow HR Service Delivery (HRSD) and Workplace Service Delivery …

Continue Reading

Intact Unveils a System Authorization Access Request (DD2875) Workflow Automation Solution for Department of Defense

Vinny Viola • September 20th, 2023

For nearly two decades, Department of Defense (DoD) personnel seeking access to information systems have grappled with a cumbersome account request process known as the “System Authorization and Access Request (SAAR),” more commonly referred to …

Continue Reading

Consulting and Cuisine: If Choosing an Consulting Firm Was Like Choosing a Restaurant

Jesse White • April 26th, 2021

I am often disappointed with customers’ low expectations of IT consulting firms. Personally, I like to frequent businesses that care about their customers, care to do it right, and offer something that memorably improves my …

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Optimize Your Investment – Master the ITSM Approach Proven to Achieve Results

Jesse White • November 20th, 2020

You invest in ITSM solutions to achieve business outcomes – perhaps it’s to lower operational costs, improve customer experience, or reduce compliance risk. After successfully implementing these solutions, many customers find that they often fail …

Continue Reading

Technology Doesn’t Produce Outcomes, People Do

Jesse White • May 14th, 2020

“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw In thousands of conversations with IT organizations of different sizes, within various industries, and across sectors, we’ve …

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Should You Pay for IT Services by the Hour, Project, or Outcome?

Jesse White • May 14th, 2020

Organizations traditionally pay for outsourced IT work in one of two ways, by the hour for time and materials, or by way of a fixed price for the entire project. There are assumed advantages in …

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4 Ways You Can Actually Achieve Business Outcomes in Your Next Project

Jesse White • May 14th, 2020

Organizations purchase software not to implement new software, but to achieve business outcomes, such as improving customer experience, increasing operational efficiency, remediating risk, and reducing operational costs. As project design begins, however, these business outcomes …

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How (and Why) to Shift your Investment From Pre- to Post-Implementation

Jesse White • May 14th, 2020

An IT project typically follows the Pareto principle, with 80% of the excitement, momentum, and executive sponsorship devoted to the project itself, often resulting in a mere 20% of the output necessary to achieve the …

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How to Leverage FOMO to Drive User Adoption

Jesse White • May 14th, 2020

In many (if not all) of our blog posts, we stress the importance of user adoption in achieving your outcomes. Without it, you won’t; technology doesn’t produce outcomes, people do. In our experience, the most …

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You Should Expect More from Your IT Operations Software

Jesse White • May 14th, 2020

Your software implementation is done. You’ve invested a tremendous amount of time, effort, money and political capital (and grown a few more gray hairs) to get to this point. You now (hopefully) have the tools …

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What IT Leaders Can Learn from Trader Joe’s

Jesse White • May 14th, 2020

The science behind choice reveals that although people are drawn to having choice, having too much of it contributes to anxiety, dissatisfaction, and inaction. Approaching IT project design without considering this paradox will yield underwhelming …

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The Buzz About AIOps

Brian Horning • August 29th, 2019

Way back in 1978 there was a Clint Eastwood movie called “Every Which Way But Loose”. That was a lifetime ago technologically, but the title is a great way to sum up the frequent and …

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