“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw In thousands of conversations with IT organizations of different sizes, within various industries, and across sectors, we’ve noticed people purchase and implement new technology with the expectation it will deliver their …
IT Communications
How to Leverage FOMO to Drive User Adoption
Jesse White • May 14th, 2020In many (if not all) of our blog posts, we stress the importance of user adoption in achieving your outcomes. Without it, you won’t; technology doesn’t produce outcomes, people do. In our experience, the most effective way to drive user adoption is to market the benefits of an impending change …
Convincing Resistant Employees to Adopt New Software
Jesse White • September 27th, 2016Let’s talk about one of the biggest challenges that stands in the way of change in your organization. If you’ve ever worked on an IT project that has introduced some sort of change, you have probably dealt with a small but loud minority who stubbornly resist [almost] anything new, particularly …
IT Power Users: Build, Nurture, and Leverage Your Own
Ale Infante • August 4th, 2016When we talk to business leaders about IT power users, most don’t know whether they have any, or how to create them. Some have never heard the term. If that sounds like you, that’s a problem – a big one. Because without power users, you won’t achieve full adoption of …
Software Training: Overlooked, But Crucial to Success
Ale Infante • July 12th, 2016As someone who has spent a career in the IT services field, in both the public and private sectors, there’s one thing I’ve seen too often: When it comes to new technology deployments, enterprises fail to understand how important training is to the success of their employees and to the …
4 Steps to Improving IT Communication in Your Organization
Ale Infante • June 21st, 2016IT departments are famous for creating enormous value no one understands. Only 4% of IT leaders surveyed last year described their teams’ communication with non-IT colleagues as “highly effective”, and according to CIO magazine, communication between IT and non-IT professionals is in a state of crisis. Poor communication is problematic …