IT Communications

“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw   In thousands of conversations with IT organizations of different sizes, within various industries, and across sectors, we’ve noticed people purchase and implement new technology with the expectation it will deliver their …

In many (if not all) of our blog posts, we stress the importance of user adoption in achieving your outcomes. Without it, you won’t; technology doesn’t produce outcomes, people do. In our experience, the most effective way to drive user adoption is to market the benefits of an impending change …

Let’s talk about one of the biggest challenges that stands in the way of change in your organization.  If you’ve ever worked on an IT project that has introduced some sort of change, you have probably dealt with a small but loud minority who stubbornly resist [almost] anything new, particularly …

Traditional IT services offerings and categories are becoming less relevant.  Models that help customers implement and simply manage the software are no longer enough. They do not produce long term sustainable outcomes and customers are justifiably dissatisfied. Right now customers need service providers designed to help them reduce operational complexity, …

When we talk to business leaders about IT power users, most don’t know whether they have any, or how to create them. Some have never heard the term. If that sounds like you, that’s a problem – a big one. Because without power users, you won’t achieve full adoption of …

IT departments are famous for creating enormous value no one understands. Only 4% of IT leaders surveyed last year described their teams’ communication with non-IT colleagues as “highly effective”, and according to CIO magazine, communication between IT and non-IT professionals is in a state of crisis. Poor communication is problematic …