IT Managed Services

Optimize Your Investment – Master the ITSM Approach Proven to Achieve Results

Jesse White • November 20th, 2020

You invest in ITSM solutions to achieve business outcomes – perhaps it’s to lower operational costs, improve customer experience, or reduce compliance risk. After successfully implementing these solutions, many customers find that they often fail to achieve their intended business outcomes over time, often resulting in a chronic tool-replacement cycle.  …

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How (and Why) to Shift your Investment From Pre- to Post-Implementation

Jesse White • May 14th, 2020

An IT project typically follows the Pareto principle, with 80% of the excitement, momentum, and executive sponsorship devoted to the project itself, often resulting in a mere 20% of the output necessary to achieve the intended long-term business outcomes. While a successful go-live can drive short-term gratification, it rarely results …

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You Should Expect More from Your IT Operations Software

Jesse White • May 14th, 2020

Your software implementation is done. You’ve invested a tremendous amount of time, effort, money and political capital (and grown a few more gray hairs) to get to this point. You now (hopefully) have the tools and methods in place to mature your IT Operations. What now? When the glow of …

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Software Training: Overlooked, But Crucial to Success

Ale Infante • July 12th, 2016

As someone who has spent a career in the IT services field, in both the public and private sectors, there’s one thing I’ve seen too often: When it comes to new technology deployments, enterprises fail to understand how important training is to the success of their employees and to the …

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