IT Strategy & Planning

Should You Pay for IT Services by the Hour, Project, or Outcome?

Jesse White • May 14th, 2020

Organizations traditionally pay for outsourced IT work in one of two ways, by the hour for time and materials, or by way of a fixed price for the entire project. There are assumed advantages in each of these scenarios – paying hourly allows you to control costs by managing project …

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4 Ways You Can Actually Achieve Business Outcomes in Your Next Project

Jesse White • May 14th, 2020

Organizations purchase software not to implement new software, but to achieve business outcomes, such as improving customer experience, increasing operational efficiency, remediating risk, and reducing operational costs. As project design begins, however, these business outcomes become buried beneath lengthy lists of technical requirements and project deliverables, and become increasingly distant. …

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What IT Leaders Can Learn from Trader Joe’s

Jesse White • May 14th, 2020

The science behind choice reveals that although people are drawn to having choice, having too much of it contributes to anxiety, dissatisfaction, and inaction. Approaching IT project design without considering this paradox will yield underwhelming and ineffective results, and as this process is the bedrock of any IT initiative and …

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3 Steps to Better Leverage Your IT Ops Budget

Rick Fratanduono • May 9th, 2017

Back in 2017, I spoke at the Hewlett-Packard Enterprise (now Micro Focus) Government Summit in Washington, DC. I was on a panel discussing IT Transformation. The moderator asked me to share my experiences and perspective as the former Director of IT Operations at IRS, as well as my new focus …

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How IT Leaders Can Hold Vendors Accountable For Outcomes

Peter Presland-Byrne • September 20th, 2016

If you’ve ever bought anything requiring a significant investment, then you’ve likely experienced the pre-sale courtship followed by the post-sale cold shoulder. During the sales process, the sales team is responsive, helpful, and solicitous. You get the impression that you’re beginning a relationship, not just buying a product. Then the …

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3 Keys to a Successful IT Transformation: What I Learned at the IRS

Rick Fratanduono • August 23rd, 2016

Leading a successful IT transformation at a large institution like the Internal Revenue Service, the focus of the final five years of my government career, is a complex, difficult task, but not impossible. It’s a rewarding journey full of ups and downs that requires patience, persistence, resilience, coalition building, and …

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How IT Leaders Can Use Past Failure To Fuel Their Future Success

Ale Infante • August 16th, 2016

How far would you go for something you don’t believe will succeed? As an IT leader, how much can you push your organization to embrace your project if you, the person who started it, doubt it will achieve its intended purpose? Would you really give your best to something you …

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Leverage Data to Make Informed Business Decisions

Peter Presland-Byrne • July 26th, 2016

Data about your company’s technology environment can be your greatest ally. It can help direct scarce resources, depict progress toward a strategic goal, or convince the board to invest in a specific area. Without data, you’re working off instinct, keeping your fingers crossed during change related incidents, and trying to …

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Why I Am Quitting Traditional IT Management Consulting

Jesse White • May 7th, 2013

Traditional IT Management Consulting uses fear, doubt and powerful relationships to sell business leaders promises of game changing outcomes. They make the simple complex, extremely expensive and then get paid to simplify it again. Too many times getting paid to waste time and money to point the finger at their competitor, the IT department. How is …

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