IT SOFTWARE MANAGED SERVICES

Our IT Software Managed Services team ONPOINT empowers you to rapidly deliver meaningful business outcomes. With over 90% customer retention,
ONPOINT Managed Services will help you lower your costs, reduce your risk, and dramatically increase your value,
all at a fixed cost, in record time, and with zero risk.

IS THIS YOU?

I’ve implemented software and I like it, but feel I could be getting more out of it
I have budget limitations and wish to avoid the sizable cost of hiring, outsourcing, or professional IT services hours to continue maturing my investment

My team doesn’t have the bandwidth or time to focus on enhancing our software’s capabilities or keep up with changes in demand
My team needs more time to focus on other strategic initiatives

We can help.

SCHEDULE A CALLCUSTOMER STORIES

YOUR DESIRED OUTCOMES

Achieve Business Outcomes Rapidly

Reduce IT Operations
Costs

Maximize Value of Your Investment

LESS RISK, LOWER COSTS, AND WAY MORE VALUE

Manage Your Software

Guarantee that your software is healthy, available, and always current, and that your users are supported and engaged

Enhance Your Capabilities

Rapidly deploy new software capabilities on-demand from a catalog of 300+ standardized and fixed-cost enhancements to achieve your business goals

Optimize Your Investment

Strategize for the long-haul by driving adoption and enthusiasm, enabling power users, and communicating wins

READ OUR FAQs

KEY DIFFERENTIATORS

100% Fixed-Cost Management

Your pricing will NEVER change over the life of your contract. And, we can guarantee there is no better value for money in the industry.

CATALOG OF 300+ FIXED-COST ENHANCEMENTS

Order new operational capabilities on-demand from a catalog of 300+ standardized and fixed-cost enhancements.

100% US-based

All ONPOINT^TMcertified experts are trained and work in the D.C. Metro Area in order to support our U.S. government and commercial customers.

Subscription-Based

Flex with the changes in your business needs and scale without changing staff.

How ONPOINT^TM Managed Services Compares To Traditional IT Software Managed Services Providers (MSPs)

ONPOINT goes beyond managing your existing IT environment and providing basic IT support services to deliver real results that help your business grow.

MANAGE

Administration	✓
Proactive Maintenance	✓
Incident Management	✓
Change and Release Management	✓

ENHANCE

Annual Rollout and Enhancement Plan	?
On-Demand Access to Enhancements	?
Ongoing User Enablement and Adoption	?
Unlimited End User How-To Support	?

OPTIMIZE

Annual Value Communication Plan and Campaign	?
Annual Product Advisory and Strategic Planning	?
Version Currency Assurance	?
On-Demand Access to Managing Consultant	?

MANAGE

Administration
Proactive Maintenance
Incident Management
Change and Release Management

ENHANCE

Annual Rollout and Enhancement Plan
On-Demand Access to Enhancements
Ongoing User Enablement and Adoption
Unlimited End User How-To Support

OPTIMIZE

Annual Value Communication Plan and Campaign
Annual Product Advisory and Strategic Planning
Version Currency Assurance
On-Demand Access to Managing Consultant

MANAGE

Administration	✓
Proactive Maintenance	✓
Incident Management	✓
Change and Release Management	✓

ENHANCE

Annual Rollout and Enhancement Plan	?
On-Demand Access to Enhancements	?
Ongoing User Enablement and Adoption	✓
Unlimited End User How-To Support	✓

OPTIMIZE

Annual Value Communication Plan and Campaign	?
Annual Product Advisory and Strategic Planning	?
Version Currency Assurance	?
On-Demand Access to Managing Consultant	?

GET 3 MONTHS MANAGED SERVICES FREE WITH ANY IMPLEMENTATION

PROVEN RESULTS

2x more productive than traditional consulting projects

60% less expensive than traditional consulting projects

“Everyone continues to step up to help us succeed. What also stands out is what is being delivered. This is not something we see regularly, and it’s refreshing to finally have a good experience with a consulting company who delivers what they promise and then some.”
– Kevin D., IT Operations at a Large Financial Institution in the Northeast

BENEFITS TO YOUR ORGANIZATION

Eliminates software availability risk
Reduces software operational costs
Maximizes value of existing software investment
Improves end user experience

BENEFITS TO YOU

Ensures peace of mind for your IT team
ITIL-certified experts you can rely on
Eliminates need to hire or train new IT resources
Allows in-house resources to focus on other strategic initiatives

“It has been a pleasure working with all of you over the years, or just months in some cases. I truly appreciate all the hard work, trouble shooting, off hours support, and putting up with my irritating questions to make our ITSM implementation a success! I want to wish you all good luck going forward, you have a great foundation in place working for a terrific company with great co-workers and ample opportunities. I have been working in the IT industry for quite a while now, longer than many of you have been around, and this has been one of the most rewarding experiences I have had – thank you for that.”
– Steve L., VP at a Large Financial Institution in the Northeast

INTACT RAPID VALUE PLAN

Schedule a 30 minute call to determine if we’re a fit
We’ll bring in IT experts to perform a strategic planning workshop
We’ll build a strategic improvement plan (no strings attached)
We’ll get to work executing your plan and driving value

Fill out this form to schedule your 30 min call

HERE'S HOW WE THINK DIFFERENTLY

You Should Expect More from Your IT Operations Software

Jesse White • May 14th, 2020

Your software implementation is done. You’ve invested a tremendous amount of time, effort, money and political capital (and grown a few more gray hairs) to get to this point. You now (hopefully) have the tools and methods in place to mature your IT Operations. What now? When the glow of …

How (and Why) to Shift your Investment From Pre- to Post-Implementation

Jesse White • May 14th, 2020

An IT project typically follows the Pareto principle, with 80% of the excitement, momentum, and executive sponsorship devoted to the project itself, often resulting in a mere 20% of the output necessary to achieve the intended long-term business outcomes. While a successful go-live can drive short-term gratification, it rarely results …

4 Ways You Can Actually Achieve Business Outcomes in Your Next Project

Jesse White • May 14th, 2020

Organizations purchase software not to implement new software, but to achieve business outcomes, such as improving customer experience, increasing operational efficiency, remediating risk, and reducing operational costs. As project design begins, however, these business outcomes become buried beneath lengthy lists of technical requirements and project deliverables, and become increasingly distant. …