ServiceNow MANAGED SERVICES

As a trusted ServiceNow partner and ServiceNow managed services provider, ONPOINT empowers you to rapidly deliver meaningful business outcomes through managed services that are fixed-cost, subscription-based, and 100% risk-free. With over 90% customer retention, ONPOINT will help you maximize the value of your ServiceNow investment while lowering your operational costs.

 

IS THIS YOU?

  • I’ve implemented ServiceNow and I like it, but feel I could be getting more out of it
  • My team doesn’t have the bandwidth or time to focus on enhancing ServiceNow's capabilities or keep up with changes in demand
  • My team needs more time to focus on other strategic initiatives
  • I have budget limitations and wish to avoid the sizable cost of hiring, outsourcing, or professional IT services hours to continue maturing my ServiceNow investment

We can help.

YOUR DESIRED OUTCOMES

 

Achieve Business Outcomes Rapidly
Reduce IT Operations
Costs
Maximize Value of Your ServiceNow Investment

HOW WE’LL HELP YOU ACHIEVE THEM:
ServiceNow Managed Services

 

Manage Your Software

Guarantee that your ServiceNow software is healthy, available, and always current, and that your users are supported and engaged

Enhance Your Capabilities

Rapidly deploy ServiceNow capabilities on-demand from a catalog of 300+ standardized and fixed-cost enhancements to achieve your business goals

Optimize Your Investment

Strategize for the long-haul by driving adoption and enthusiasm, enabling power users, and communicating wins

ServiceNow SOLUTIONS WE SUPPORT

 

ServiceNow Configuration Management

 

Popular Requests from our Service Catalog:

 

  • Create a Service Model for an Application
  • Configure “Help the Help Desk”
  • Integrate with a 3rd Party Tool
ServiceNow Service Management

 

Popular Requests from our Service Catalog:

 

  • Create a New Workflow
  • Create a New Catalog Item
  • Create a Dashboard

OUR KEY DIFFERENTIATORS

100% Fixed-Cost Management

 

Your pricing will NEVER change over the life of your contract. And, we can guarantee there is no better value for money in the industry.

Catalog of 300+ Fixed-Cost Enhancements


Order new operational capabilities on-demand from a catalog of 300+ standardized and fixed-cost enhancements.

    100% US-based

     

    All ONPOINTTMcertified experts are trained and work in the D.C. Metro Area in order to support our U.S. government and commercial customers.

    Subscription-Based

     

    Flex with the changes in your business needs and scale without changing staff.

      How ONPOINTTM ServiceNow Managed Services Compares To Traditional IT Managed Services Providers (MSPs)

      ONPOINT goes beyond managing your existing IT environment and providing basic IT support services to deliver real results that help your business grow.

       

      quote mark


      “Everyone continues to step up to help us succeed. What also stands out is what is being delivered. This is not something we see regularly, and it’s refreshing to finally have a good experience with a consulting company who delivers what they promise and then some.”

      – Kevin D., IT Operations at a Large Financial Institution in the Northeast

      BENEFITS TO
      YOUR ORGANIZATION

      • Eliminates software availability risk
      • Reduce IT Operations Costs with IT Software Managed ServicesReduces software operational costs
      • Maximizes value of ServiceNow investment
      • Improves end user experience

      BENEFITS TO
      YOU

      • Peace of mind for your team
      • ITIL-certified experts you can rely on
      • Eliminates need to hire or train new IT resources
      • Allows in-house resources to focus on other strategic initiatives

      quote mark


      “It has been a pleasure working with all of you over the years, or just months in some cases. I truly appreciate all the hard work, trouble shooting, off hours support, and putting up with my irritating questions to make our ITSM implementation a success! I want to wish you all good luck going forward, you have a great foundation in place working for a terrific company with great co-workers and ample opportunities. I have been working in the IT industry for quite a while now, longer than many of you have been around, and this has been one of the most rewarding experiences I have had – thank you for that.”

      – Steve L., VP at a Large Financial Institution in the Northeast

      INTACT RAPID VALUE PLAN

      • Schedule a 30 minute call to determine if we’re a fit
      • We’ll bring in IT experts to perform a strategic planning workshop
      • We’ll build a strategic improvement plan (no strings attached)
      • We’ll get to work executing your plan and driving value

      HERE'S HOW WE THINK DIFFERENTLY

      You Should Expect More from Your IT Operations Software

      Jesse White • May 14th, 2020

      Your software implementation is done. You’ve invested a tremendous amount of time, effort, money and political capital (and grown a few more gray hairs) to get to this point. You now (hopefully) have the tools and methods in place to mature your IT Operations. What now? When the glow of …

      Continue Reading

      How (and Why) to Shift your Investment From Pre- to Post-Implementation

      Jesse White • May 14th, 2020

      An IT project typically follows the Pareto principle, with 80% of the excitement, momentum, and executive sponsorship devoted to the project itself, often resulting in a mere 20% of the output necessary to achieve the intended long-term business outcomes. While a successful go-live can drive short-term gratification, it rarely results …

      Continue Reading

      4 Ways You Can Actually Achieve Business Outcomes in Your Next Project

      Jesse White • May 14th, 2020

      Organizations purchase software not to implement new software, but to achieve business outcomes, such as improving customer experience, increasing operational efficiency, remediating risk, and reducing operational costs. As project design begins, however, these business outcomes become buried beneath lengthy lists of technical requirements and project deliverables, and become increasingly distant. …

      Continue Reading

      You Should Expect More from Your IT Operations Software

      Jesse White • May 14th, 2020

      Your software implementation is done. You’ve invested a tremendous amount of time, effort, money and political capital (and grown a few more gray hairs) to get to this point. You now (hopefully) have the tools and methods in place to mature your IT Operations. What now? When the glow of …

      Continue Reading

      How (and Why) to Shift your Investment From Pre- to Post-Implementation

      Jesse White • May 14th, 2020

      An IT project typically follows the Pareto principle, with 80% of the excitement, momentum, and executive sponsorship devoted to the project itself, often resulting in a mere 20% of the output necessary to achieve the intended long-term business outcomes. While a successful go-live can drive short-term gratification, it rarely results …

      Continue Reading

      4 Ways You Can Actually Achieve Business Outcomes in Your Next Project

      Jesse White • May 14th, 2020

      Organizations purchase software not to implement new software, but to achieve business outcomes, such as improving customer experience, increasing operational efficiency, remediating risk, and reducing operational costs. As project design begins, however, these business outcomes become buried beneath lengthy lists of technical requirements and project deliverables, and become increasingly distant. …

      Continue Reading

      WE’VE SEEN IT. WE’VE SOLVED IT.