Insights Article

Intact Named ServiceNow U.S. Federal Partner of the Year

Award recognizes company’s leadership and expertise in federal digital evolution

RESTON, Va.—February 29, 2024—Intact Technology, Inc., a ServiceNow Elite Partner, has been named the ServiceNow U.S. Federal Partner of the Year. The prestigious award recognizes Intact’s dedication to excellence, innovation, and unparalleled delivery to federal government customers.


ServiceNow, a global leader in cloud-based workflow and digital transformation platforms, awards partners who demonstrate exceptional performance, customer satisfaction, and innovation in leveraging ServiceNow solutions to address the unique challenges of government agencies.


“The team at Intact consistently delivers unmatched outcomes, putting our joint customers first and demonstrating the power of what’s possible with ServiceNow,” said Steve Walters, SVP and GM, Public Sector at ServiceNow. “On behalf of the entire U.S. Federal team at ServiceNow, we thank Intact for the incredible momentum we’ve made together to deliver not just transformation, but sustained digital evolution for government agencies and their employees. Congrats to the team on this well-deserved recognition and we look forward to our continued partnership together.”


Intact’s operating model is the fastest and most straightforward route for federal agencies to successfully achieve their desired outcomes. We consistently exceeded our goals with a ServiceNow Customer Satisfaction (CSAT) score of 4.8 out of 5 and a Net Promoter Score (NPS) of 83 [industry average of 23]. How do we achieve these results?

  • An approach and contracting model that guarantees efficient outcomes by thoughtfully leveraging technology as it was designed.
  • A “must-have” view of organizational change management with human-centric adoption campaigns to help agency employees understand how to use new platforms.
  • A subscription model that makes continuous enhancement fast and easy.
  • A rapidly scaling team of experts and good humans driven to meet customer needs.


“It is an absolute honor, and we are deeply humbled to be recognized as the ServiceNow Federal Partner of the Year,” said Jesse White, CEO, Intact. “This award is a testament to the incredible work of our team and our unwavering commitment to our partnership with ServiceNow to help government agencies achieve extraordinary outcomes.”


About Intact Technology

Intact Technology is a different kind of ServiceNow consultant. Our business model cuts failure out of the equation—unlocking sustained digital evolution. Intact is committed to making consulting simpler, more efficient, and risk-free for the best value on the market. For more information, visit


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