Services Platform Strategy & Governance

Nobody’s doing it

The ServiceNow platform must evolve with your organization over time—but this means you must consider platform integrity and manageability, early and often.

And yet, most consultants don’t offer Platform Strategy and Governance as part of their work—which means that platform updates often jeopardize long-term platform health.

We’ve got you covered

The implementation of a single ServiceNow module may not require robust governance, but multi-workstream and enterprise-wide endeavors simply cannot succeed without it. Intact is the only ServiceNow consultant that integrates this critical work into our Implementation and Management & Enhancement services.


Our Platform Strategy and Governance work emphasizes:


Strategic planning and architecture

We work closely with your executives and key stakeholders to understand the needs of your organization and align that with the inherent capabilities of the ServiceNow platform, ensuring optimal platform use into the long-term.


Portfolio management

We manage your entire portfolio, including demand management, project planning, and risk management. This ensures we stay on-target respective to the strategy we’ve collaboratively established.



Standards and practices

We bring our governance expertise to bear as we look across your specific needs and produce clear guiding principles and SOPs for design, build, test, enablement, and communication, thereby reinforcing strong workflows and platform health.


Platform integrity management

We continuously assess platform health against your governance plan to inform ongoing recommendations and out-of-box alignment—thereby minimizing technical debt as the platform evolves.


Our flexible pricing model meets you where you are

Firm-fixed price*
A La Carte
Just governance

Some clients need our help with Platform Strategy & Governance on an existing ServiceNow platform or set of modules.

If you issue a time & materials contract, we’ll treat it like a firm-fixed price partnership—that’s how committed we are to efficient outcomes.

Firm-fixed price*
Bundled services

Other clients bundle Platform Strategy & Governance support with Implementation and Management & Enhancement—which leads to smart efficiencies and cleaner technology.

All bundled projects are firm-fixed.


Numbers that speak for themselves

 We’re incredibly proud of the outcomes we’ve achieved through our Platform Strategy & Governance work.

87 Avg. health score from ServiceNow healthscan
<1.5% Avg. technical debt
28 Days avg. time to upgrade
Insights & Successes

Our obsession with rapid outcomes and platform integrity benefits organizations like yours

Case Study

Unlocking organizational modernization at speed

Strategic Portfolio Management

The Power of Saying “No”

Clear guidance with a spirit of service fosters deep loyalty.”

Case Study

Driving Organizational Growth

Strategic Portfolio Management

The Bureaucracy Barrier

How government can overcome a generational talent divide.