So, what?
For professional services firms, this is a big deal. The E.O. signals a shift from the traditional models like Time & Materials (T&M) that have been the industry standard for decades.
For Intact, this means the federal government is prioritizing a model that we’ve been refining over the past 13 years: Outcome-Based Services.
The core elements of Outcome-Based Services have long aligned with federal Performance Based Acquisition standards and with this shift, our model now becomes the rule instead of the exception.
Among the key elements of Outcome-Based Services aligned with Performance Based Acquisition are:
- Firm, Fixed Price Contracts: This means our price is agreed upon up front and we stay until the work is done, shifting the focus from hours billed to results delivered.
- Clearly Defined Outcomes (also referred to as results, performance standards): Another guarantee of customer success is clearly defining what our customers want to accomplish up front and designing solutions to meet those goals.
- Measurable Performance: We work with customers to establish realistic, achievable, and impactful goalposts and clearly defined metrics that tell us when we’ve reached them.
On the horizon, in alignment with the April 30 Executive Order, is scrutiny of existing contracts as each agency head has been directed to evaluate the top 10 non-fixed-price contracts for their respective agency and restructure, where possible, those contracts to comply with the order.
At Intact, we’re watching this moment unfold with genuine curiosity and optimism. After years of fine-tuning Outcome-Based Services, it’s encouraging to see the federal government formalize an approach we’ve long believed delivers better results: clearer expectations, accountable performance, and measurable value.