A Different Kind of ServiceNow Consultant

Our business model cuts failure out of the equation—unlocking sustained digital evolution

Traditional model

The typical approach leaves you “stuck”

Most ServiceNow consultants use time & materials contracts that incentivize over-customization and delays. The more time spent, the more money made. Meanwhile, hardly any thought is put into bringing teams along. This leads to low-adoption and, worst yet, a platform that’s hard to maintain, integrate, and extend—leaving you “stuck” with technical debt.



Intact model

The Intact approach enables rapid evolution

Intact has intentionally designed every aspect of our business to incentivize quick outcomes and clean, scalable technology that people are actually eager to use. This allows your ServiceNow platform to quickly and seamlessly evolve alongside shifts in your organization—enabling you to achieve more, better, faster.


You will feel the difference when you work with us

We work hand-in-hand with you across your end-to-end needs.

Platform Strategy & Governance

Our flexible yet rigorous support helps you shape and execute against the standards and processes required to maintain platform integrity and ingest update demands.


Our proprietary approach to implementation goes way beyond the basics, ensuring quick outcomes in the short-term, clean technology in the long-term, and team buy-in all throughout.

Management & Enhancement

Our firm-fixed-price subscription model helps you quickly take action on demand backlogs, allowing you to seamlessly evolve your ServiceNow platform—without ever having to re-open the bid process.


The numbers speak for themselves

We’re fast, efficient, and committed to getting it right—every time. We are incredibly proud of the transformational outcomes we’ve achieved for clients over the years.

4.8 CSAT Score
96% Customer retention rate
83 Net promoter score (industry average is 23)
8 Avg. ServiceNow modules implemented per client/year
6 Months avg. SPM deployment time
Insights & Successes

Our obsession with rapid outcomes and platform integrity benefits organizations like yours


Hours Over Outcomes: Mythbusters

Let’s set the record straight about outcome-based agreements.

Case Study

A Better Employee Experience

Strategic Portfolio Management

The Bureaucracy Barrier

How government can overcome a generational talent divide.

Case Study

Streamlining HR processes

IT Service Management Workplace Service Delivery HR Service Delivery

We hire humans who care

The people on our team are here because they are committed to doing the right thing and creating much-needed change for our clients and communities. Our culture of empathy and commitment to individual growth is the elixir for evolution, together. Ready to unlock your potential? Learn more. Here are some of the incredible humans you will work with:

Angela Butler

Workforce Development Manager

Ethan Benishek

Delivery Manager

Bahar Niakan

Managing Director

Declan O’Callaghan

Consulting Services Manager