Insights Article

Intact Earns Two 2026 ServiceNow Partner Awards

We’re Named Partner of the Year for the U.S. Federal Government and AI Customer Value Awards

Badges for Partner of the Year and AI Customer Value awards
Samantha Ruark
Senior Manager, Marketing & Communications
Published
February 27, 2026

Intact Technology, an Elite ServiceNow Partner focused on large-scale Federal and highly regulated enterprise environments, today announced it has been named both U.S. Federal Government Partner of the Year – Americas and AI Customer Value Partner of the Year – Worldwide in the 2026 ServiceNow Partner Awards.

The dual recognition underscores Intact’s leadership in delivering complex, mission-critical ServiceNow programs across the Federal Government while pioneering scalable AI-driven transformation strategies that generate measurable operational impact.

2026 Awards

The U.S. Federal Government Partner of the Year award recognizes Intact’s execution excellence across some of the most demanding civilian and defense environments, where modernization must balance security, compliance, and mission continuity.

The AI Customer Value Partner of the Year – Worldwide award recognizes Intact’s ability to translate AI strategy into operational outcomes. Over the past year, Intact developed and deployed AI-enabled ServiceNow solutions that accelerated platform adoption, streamlined service delivery, reduced manual workload, and produced significant return on investment for large Federal agencies.

These awards are a testament to the incredible work of our team and our unwavering commitment to our partnership with ServiceNow to help government agencies accelerate transformation with critical AI capabilities. — Jesse White, CEO

By focusing on implementations that are designed to capture the full spectrum of AI-capabilities across the platform, while adhering to ServiceNow best practices and out-of-box platform architecture, Intact has enabled agencies to rapidly realize significant value from their investments without introducing technical debt or long-term platform risk. This disciplined delivery model has enabled highly regulated customers to adapt quickly to evolving policy, budget, and mission demands while advancing enterprise AI adoption responsibly.

“Our partners are essential to how ServiceNow wins, and Intact is a great example of what makes our partner ecosystem so vibrant,” said Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow. “Customers today are looking for the fastest path from AI ambition to real business results, and that doesn’t happen without partners who can turn platform potential into measurable outcomes. We’re proud to recognize Intact for the role they play in helping customers move from adoption to action and realize the full value of ServiceNow’s AI platform.”

“It is incredibly humbling to be recognized as the ServiceNow Federal Partner of the Year and Worldwide AI Customer Value Partner of the Year,” said Jesse White, CEO, Intact. “These awards are a testament to the incredible work of our team and our unwavering commitment to our partnership with ServiceNow to help government agencies accelerate transformation with critical AI capabilities.”

The ServiceNow 2026 Partner Awards recognize organizations across global categories based on customer impact, innovation, growth, and ecosystem leadership.

About Intact

Intact is a mid-sized, Elite ServiceNow Partner specializing in large-scale Public Sector and highly regulated enterprises, where execution is difficult and success is mission critical. Our implementation approach prioritizes tangible, rapid wins for our customers with an AI-enabled and adoption-focused framework.

Insights Press Release

Intact Technology Earns Great Place to Work Certification™

95% of employees stated Intact is a great place to work, well above the 57% national average

Image of Great Place to Work Certification Badge

Reston, VA, April 15, 2024 — Intact Technology, Inc., a ServiceNow Elite Partner and US Federal Partner of the Year, is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at Intact. This year, 95% of employees said Intact is a great place to work – 38 percentage points higher than the average U.S. company. 

Great Place To Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. 

“Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience,” says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. “By successfully earning this recognition, it is evident that Intact Technology stands out as one of the top companies to work for, providing a great workplace environment for its employees.” 

Intact’s core values include ‘Positivity,’ ‘Empathy,’ ‘Doing the Right Thing,’ and ‘Having a Growth Mindset.’ The company, which is also a seven-time Washington Post Top Workplaces winner, puts an emphasis on the mindfulness of its workers, ending each week with a guided meditation session and hosting lunches with licensed counselors to promote confidence and openness. With employees representing from more than 56 countries of origin, Intact seeks out emotionally intelligent candidates with a growth mindset and a voracious appetite to learn. Intact has an Employee Net Promoter Score (eNPS) of 62 compared to the industry average of 42, a 94% CEO approval rating via Glassdoor, and a 4.5/5-star Glassdoor rating.  

“It is an honor to become Great Place to Work-Certified™, and we couldn’t be prouder of the culture we’ve built,” said Micaela Beaudette, Chief People Officer, Intact. “It’s a culture where our core values, employee collaboration, well-being, and work-life-balance are at the center of every decision we make. When our employees are supported, they provide the same level of service to drive meaningful outcomes for our customers and partners.” 

According to Great Place To Work research, job seekers are 4.5 times more likely to find a great boss at a Certified great workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work, and are twice as likely to be paid fairly, earn a fair share of the company’s profits and have a fair chance at promotion. Looking to grow your career at a company that puts its people first? Visit Intact’s careers page at https://intact-tech.com/about/careers/ 

 

About Intact Technology 

Intact Technology is a different kind of ServiceNow consultant. Our business model cuts failure out of the equation—unlocking sustained digital evolution. As the ServiceNow U.S. Federal Partner of the Year, Intact is committed to making consulting simpler, more efficient, and risk-free for the best value on the market. For more information, visit https://intact-tech.com.  

Copyright © 2024 Intact Technology, Inc. All rights reserved. 

 

Contact: 

Intact Technology, Inc.  

info@intact-tech.com    

 

About Great Place to Work Certification™ 

Great Place To Work® Certification is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified.  

 

About Great Place To Work® 

As the global authority on workplace culture, Great Place To Work® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified™ or receiving recognition on a coveted Best Workplaces™ List.  

Learn more at greatplacetowork.com and follow Great Place To Work on LinkedIn, Twitter, Facebook and Instagram. 

Insights Press Release

The Richmond Times-Dispatch Names Intact Technology A 2024 Top Workplace

Enterprise Service Management Leader Intact Recognized for its Powerful Emphasis on Employee Well-Being

Richmond, VA, May 15, 2024 Intact Technology, Inc., a ServiceNow Elite Partner and US Federal Partner of the Year, announces it has been named one of the Richmond Times-Dispatch’s 2024 Top Workplaces in the Richmond, Virginia area. 

 

Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured several aspects of workplace culture, including alignment, execution, and connection. This year’s honorees include government contractors, real estate firms, consulting groups, and tech companies.  

 

“I am thrilled to join our Intact employees in celebrating our Richmond Times-Dispatch 2024 Top Workplace award,” said Micaela Beaudette, CPO, Intact. “This recognition showcases Intact’s devotion to the highest standards in business along with our commitment to our local Richmond community. We love the Top Workplace awards because it is 100% based on employee feedback, demonstrating our unique culture and dedication to our core values.” 

 

Intact, which is also a seven-time Washington Post Top Workplaces winner and Certified™ by Great Place To Work®, puts an emphasis on the mindfulness of its workers, ending each week with a guided meditation session and hosting lunches with licensed counselors to promote confidence and openness. With employees representing from more than 56 countries of origin, Intact seeks out emotionally intelligent candidates with a growth mindset and a voracious appetite to learn. Intact has an Employee Net Promoter Score (eNPS) of 62 compared to the industry average of 42, a 94% CEO approval rating via Glassdoor, and a 4.5/5-star Glassdoor rating.  

 

“During this very challenging time, Top Workplaces has proven to be a beacon of light for organizations, as well as a sign of resiliency and strong business performance,” said Eric Rubino, Energage CEO. “When you give your employees a voice, you come together to navigate challenges and shape your path forward. Top Workplaces draw on real-time insights into what works best for their organization, so they can make informed decisions that have a positive impact on their people and their business.”  

 

Looking to grow your career at a company that puts its people first? Visit Intact’s careers page at https://intact-tech.com/about/careers/. 

 

About Intact Technology 

Intact Technology is a different kind of ServiceNow consultant. Our business model cuts failure out of the equation—unlocking sustained digital evolution. As the ServiceNow U.S. Federal Partner of the Year, Intact is committed to making consulting simpler, more efficient, and risk-free for the best value on the market. For more information, visit https://intact-tech.com. 

Copyright © 2024 Intact Technology, Inc. All rights reserved. 

 

About Energage 

Making the world a better place to work together. TM 

Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 16 years of culture research and the results from 27 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.   

 

Contact: 

Intact Technology, Inc.  

301-450-8137 

info@intact-tech.com 

Insights Press Release

Intact Named ServiceNow U.S. Federal Partner of the Year

Award recognizes company’s leadership and expertise in federal digital evolution

RESTON, Va.—February 29, 2024—Intact Technology, Inc., a ServiceNow Elite Partner, has been named the ServiceNow U.S. Federal Partner of the Year. The prestigious award recognizes Intact’s dedication to excellence, innovation, and unparalleled delivery to federal government customers.

 

ServiceNow, a global leader in cloud-based workflow and digital transformation platforms, awards partners who demonstrate exceptional performance, customer satisfaction, and innovation in leveraging ServiceNow solutions to address the unique challenges of government agencies.

 

“The team at Intact consistently delivers unmatched outcomes, putting our joint customers first and demonstrating the power of what’s possible with ServiceNow,” said Steve Walters, SVP and GM, Public Sector at ServiceNow. “On behalf of the entire U.S. Federal team at ServiceNow, we thank Intact for the incredible momentum we’ve made together to deliver not just transformation, but sustained digital evolution for government agencies and their employees. Congrats to the team on this well-deserved recognition and we look forward to our continued partnership together.”

 

Intact’s operating model is the fastest and most straightforward route for federal agencies to successfully achieve their desired outcomes. We consistently exceeded our goals with a ServiceNow Customer Satisfaction (CSAT) score of 4.8 out of 5 and a Net Promoter Score (NPS) of 83 [industry average of 23]. How do we achieve these results?

  • An approach and contracting model that guarantees efficient outcomes by thoughtfully leveraging technology as it was designed.
  • A “must-have” view of organizational change management with human-centric adoption campaigns to help agency employees understand how to use new platforms.
  • A subscription model that makes continuous enhancement fast and easy.
  • A rapidly scaling team of experts and good humans driven to meet customer needs.

 

“It is an absolute honor, and we are deeply humbled to be recognized as the ServiceNow Federal Partner of the Year,” said Jesse White, CEO, Intact. “This award is a testament to the incredible work of our team and our unwavering commitment to our partnership with ServiceNow to help government agencies achieve extraordinary outcomes.”

 

About Intact Technology

Intact Technology is a different kind of ServiceNow consultant. Our business model cuts failure out of the equation—unlocking sustained digital evolution. Intact is committed to making consulting simpler, more efficient, and risk-free for the best value on the market. For more information, visit https://intact-tech.com.

 

Copyright © 2024 Intact Technology, Inc. All rights reserved.

 

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

 

Contact Us

Nicole Wise
Corporate Communications Manager
nwise@intact-tech.com